Privacy Policy

Last Updated: June 27, 2024

INTRODUCTION TO AUDIENCE ACUITY’S SERVICES

Audience Acuity, Inc. (“Audience Acuity” or “We”) helps marketers and advertisers (and their clients) target their advertising and content to consumers who are most likely to consider them relevant and interesting, based on those users’ interests and demographics. We provide data services to marketers engaged in analytics, enrichment, direct mail, online display media, and email marketing, as well as other data services.

Audience Acuity adheres to the widely adopted self-regulatory standards and principles set forth by the Direct Marketing Association (DMA), the Digital Advertising Alliance (DAA) as well as the Network Advertising Initiative (NAI).

To do a universal opt-out of all of Audience Acuity’s databases, please click here

THE TYPES OF DATA THAT WE OBTAIN AND USE

Audience Acuity receives data from a variety of consumer-facing companies and services, data compilers, and suppliers. We also obtain data through public sources, such as census data and other public records. Some of the data we use and make available is Personal Information (“PI”) or is linked to PI. PI includes, for instance, name, postal address, telephone number, or email address. In addition, some of our services involve using and making available “business to business” data, which is obtained from several sources, including public directories, filings, and publications, surveys, and subscriptions.

Audience Acuity receives data from a variety of digital/online partners.  Specifically, identifiers such as email addresses, hashed / encrypted email addresses, online IDs, Internet Protocol (IP) addresses, device identifiers, or other similar identifiers; including device ID’s, CTV IDs, and Mobile Advertising IDs.  This data is sourced from partnerships that compile and aggregate the opt-in data via campaign deployments, contests, transactions, and affiliate marketing websites, apps, and digital-based services.  Some of our third-party service providers may automatically collect the hashed email addresses and information described above on our customer’s websites and across other sites and online services. To do this, they may use cookies and similar technologies. For more information about cookies, please see the section below titled “Cookies and Similar Technologies.”

Audience Acuity does not collect or use individual social security numbers, banking information, or information that we know was collected from persons under eighteen (18) years of age. We accept but do not store, credit card numbers for payment processing.

We also collect certain information when you visit our website, https://audienceacuity.com, as described in this Privacy Policy.

HOW WE USE PERSONAL DATA

We use Personal Information for various purposes. We use it to create “audience data” – categories of personal interests that are grouped together based on common interests or preferences (“Data Segments”). These Data Segments may identify a person or, when used online, a unique online identifier, as, for instance, enjoying sports, traveling, living in a middle-class neighborhood, or having children. By permitting marketers to incorporate this information into how they send offers to their customers and others, it is more likely that marketers will send relevantly and desired, rather than unwanted (and potentially annoying) offers, coupons, and ads.

We offer these Data Segments, in different forms, to marketers wishing to reach customers through online (e.g., web/mobile), email, and offline channels.

Using similar technology, we also help marketers to reach their own “CRM” lists – their proprietary “first party” lists of their own actual and prospective customers, along with their proprietary Data Segments. We help marketers reach audiences representing these lists through display media (for instance, working with partners that de-identify this data), email, and direct mail channels.

THE SERVICES WE PROVIDE TO MARKETERS AND ADVERTISERS

More specifically, we use Personal Information and Data Segments to provide the following services:

a.     Traditional Data and List Services. We use and make available to marketers PI and Data Segments, and work with marketers’ in-house data in order to help marketers target direct mail and other advertising campaigns and to analyze and understand their users;

b.     Email Services. We use and make available PI and Data Segments and work with marketers’ in-house data to help marketers target and analyze email campaigns. Our contracts making available email-based data services prohibit a wide range of illegal, inappropriate, and offensive advertising and content, and require strict compliance with CAN-SPAM and other emails best practices;

c.     Providing online marketing services (“Online Ad Services”).   We work with other data distribution and online cookie networks to de-identify Data Segments for use with anonymous online cookies (or similar technology) so that marketers can send display media to users across the web and mobile platforms in a privacy-sensitive way. Further, when we help marketers target anonymous offers in this way, we do not place personal information into cookies, and only collect anonymous web browsing information (or tie that information to PI), and we require our data partners to similarly respect consumers’ privacy. We do not use or authorize other cookie platforms to use, “Flash Cookies” or locally stored objects for purposes of ad targeting. The Data Segments used for this may be comprised of Audience Acuity’s own proprietary data (such as when a customer wants to send ads to, e.g., sports fans or travel enthusiasts) or maybe our customers’ own proprietary data (such as when a customer wants to send special offers to its own customers).

In addition, we may help these customers to measure the effectiveness of display media campaigns – for instance, to determine which types of ads are most likely to be seen or opened by which types of customers, or which types of ads are most likely to lead to purchases. When we do this, we respect privacy as set forth above.

d.     Other Data Services. We sometimes use PI to provide other data services, such as verification, record look-ups, anti-fraud, and other analytics and database tools.

e.     Providing or Assisting in Cross-Channel Marketing. We may use PI and Data Segments to help marketers and other data platforms in “cross-channel” marketing – analyzing, locating, and creating potential marketing “audiences” through multiple channels, e.g., web and mobile.

f.      Improving Our Own Products. We may use certain PI and Data Segments to improve, analyze and develop our own products.

HOW WE RESPECT CONSUMER PRIVACY

Consumer privacy is of paramount concern to us. We respect user privacy in the following ways, which we believe meet the highest of industry standards. In addition to other privacy and security protections discussed in this Policy, we adhere to the following:

a.        As to our online marketing services, we avoid placing personal information into cookies, and when working with data partners we irreversibly “hash” into non-human readable, de-identified form any personal information they receive from us, before using or sharing it for ad targeting purposes. Recognizing the importance of fully separating online data (e.g., browsing data) from personal information, we employ other, sophisticated technical means to fully segregate databases containing PI from online data, e.g., campaigns that track user conversions.

b.       As to our email products, in addition to requiring strict compliance with CAN-SPAM and advertising and content guidelines, we permit users to opt-out of the Audience Acuity email database directly through all campaigns we host;

c.        As to all data segments we offer, we do not work with financial or insurance account information, social security numbers, or information about individuals’ health or ailments;

d.       We provide multiple opt-out channels, as described below in Section 6.

e.       We contractually require our online partners to provide appropriate notice and choice to their own customers and users.

YOUR OPT-OUT RIGHTS

You may click here to send an email to us, or use our webform at  Do Not Sell My Personal Information to opt-out of Audience Acuity’s database.   You may access or delete your data by clicking https://audienceacuity.com/privacy/ If you do so, please include the following information in your email: (a) first and last name, and (b) current address.  You may also provide us with other addresses you have lived at during the previous five years, which may help us to opt you out even if we have not yet acquired your current address information.  If you decide to opt-out in this way, we will stop using data in Audience Acuity’s proprietary database to help our customers send or tailor ads and content to you, including through email, direct mail, or online display marketing.  Doing so will not opt you out of our Clients’ databases, only data in Audience Acuity’s own database – so other companies that we work with may still send ads, offers, and content to you.  We may also retain certain information for products that involve risk, compliance, or anti-fraud measures.

Opting Out of Online and Mobile Targeting. If you wish to opt-out of other third-party ad platforms and ad networks (including ones we work with and may have transferred data to in the past), we recommend visiting the opt-out pages offered by the DAA’s AboutAds program, https://youradchoices.com/appchoices, as well as the Network Advertising Initiative, https://www.networkadvertising.org/mobile-choice.

Opting out through the above methods will cause one or more opt-out cookies to be set on your browser or device, to indicate that you have opted out.  Opting out in this way won’t prevent you from seeing ads: but it will in many cases lead the companies listed to stop customizing ads based on inferences they have made about you or your interests.  Also, note that these “opt-outs” are browser-specific, so opting out on one browser will not affect a second browser or device that you use.  Thus, if you buy a new device, change browsers or clear all cookies, you’ll need to perform this opt-out task again.

Mobile Device Identifiers: To exercise your control over mobile device privacy settings, please visit the privacy settings of your Android or iOS device and select  “opt-out of interest-based ads” (Android) or “limit ad tracking” (Apple iOS).  This action prevents collecting information used for advertising by third parties.

HOW WE WORK WITH AND SHARE DATA WITH THIRD PARTIES

Audience Acuity may share data, including Personal Information, including PI and Data Segments, with agents and service providers who work on our behalf or to help us provide services requested by our customers. We may do so, for instance, for analytical purposes, to measure campaigns, or inform future campaigns. We may do so to facilitate the sending of display media, email, or other requested services. These agents and service providers do not have any independent right to use or share any Personal Information.

Partners: We may share data, including PI and Data Segments, with business and data partners to help provide more tailored advertising and for analytical purposes. However, Audience Acuity does not share PI with ad networks, i.e., platforms that serve advertising on other, third-party websites.

More specifically, Audience Acuity licenses personal information to our clients for the purpose of enabling marketing and advertising campaigns.  We also license personal information for the purpose of identity verification and fraud detection/prevention.  Audience Acuity does not sell personal information to individual consumers.  In addition, Audience Acuity does not receive, compile, aggregate, or collect any data/information about consumers younger than 18 for any purpose whatsoever.

Categories of third-party partners for which data was sold:

• Automotive (for example, car manufacturers and dealerships)
• Business Services/Agency (for example, data brokers)
• Communications (for example, wireless carriers)
• Consumer Packaged Goods (for example, companies that sell personal and household products)
• Education (e.g., colleges and universities)
• Entertainment (for example, movie and television studios and streaming services)
• Financial Services (for example, banks and investment companies)
• Insurance (for example, insurance carriers)
• Media and Publishing (for example, magazines, retail catalogs)
• Non-Profit (for example, charitable organizations)
• Retail (for example, department stores, and hardware stores)
• Services-Non Professional (for example, consulting firms)
• Services-Professional (for example, advertising agencies and financial planners)
• Sports (for example, professional sports teams)
• Technology (for example, software and hardware providers, and social media platforms)
• Transportation (for example, railway companies, airlines, and rental car companies)
• Travel and Tourism (for example, cruise lines, hotels, and online travel services)

Third-Party Service Providers: Audience Acuity may share data, including PI, with a variety of service providers in order to operate, protect, and advertise various services. For instance, we may share data with Ad-tech and direct-to-consumer services providers, marketing and advertising providers, other data providers, security vendors, and consumer marketing companies.  The data may be used for printed mail campaigns, email marketing offers, digital ad display, data enhancement, verification/validation of consumer information, and analytical purposes.

Affiliates, Parents, and Subsidiaries:  Audience Acuity may share some or all of the data in our possession with affiliated or subsidiary companies based in the US (e.g., cloud computing and storage vendors, security contractors, and consultants) in support of Audience Acuity’s own operational business purposes.  This includes PII and identifiers such as emails, hashed emails, mobile ad identifiers, and phone numbers used for internal operations, security, and data integrity purposes.

As Required By Law or to Protect Any Party: Audience Acuity may disclose data if we believe such disclosure is necessary to (a) comply with relevant laws or respond to subpoenas or warrants served on us; or (b) to protect or otherwise defend the rights, property or safety of Audience Acuity or any other party.

Cookies And Similar Technologies

As part of our Data Services and on our website, we, our service providers, and our clients may use cookies and similar technologies to facilitate the automatic data collection described in this Privacy Policy, such as:

• Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online analytics and advertising services.
• Web beacons, also known as pixel tags or clear GIFs, are typically used to demonstrate that a webpage or email was accessed or opened or that certain content was viewed or clicked. They are typically used to compile statistics about website usage and marketing campaign success.

For example, as part of our services, our third-party partners may place tracking technologies on their websites to automatically collect information about consumers visiting their sites and provide that information to us.

On the Website, we may use third-party analytics services to monitor and analyze the use of our Website. For example:

• After you have visited certain pages on our website, cookies enable the site to ‘remember’ that information. Cookies and other passive information collection technologies enable us to deliver content that tailored to interests, browsing history and preferences based on your site activity.
• Cookies and other passive information collection technologies enable us to compile aggregate statistics concerning use of the site, analyze trends, and otherwise administer the site.

In addition, most Internet browsers allow you to change your browser settings to notify you when you receive a cookie, which lets you choose whether to accept it or to automatically refuse all cookies. Please be aware that some functionality of our website that relies on the use of cookies may not be available should you choose to refuse all cookies.  We may work with third parties to enhance our Services (e.g. for purposes of retargeting and tailoring ads or placing browser cookies). These partners may set and access their own cookies, pixel tags, and similar technologies on your device, which may have cookies with a varying expiration period. Those partners may, likewise, collect various types of anonymous information about your browser, device, or browsing activities through the use of these cookies.

SENSITIVE INFORMATION, AND INFORMATION PERTAINING TO CHILDREN AND HEALTH CONDITIONS

Audience Acuity does not offer Data Segments containing or identifying personal information, financial records, health conditions or medical ailments, or data that we know (or learn) is obtained from children under eighteen (18) years of age.  This only applies to the data that Audience Acuity itself directly provides – our customers, data partners, ad networks or other platforms with whom we work may use or make available their own, distinct sets of data.

SECURITY AND DATA INTEGRITY

Audience Acuity takes significant steps to help ensure that the data we possess is housed and transmitted securely. We use multiple layers of physical and electronic security, including firewall protections, encryption of data during transfer, and strict access controls to personal information. While neither we nor any platform can guarantee 100 percent safety from hacks or illegal intrusion, we employ multiple, substantial efforts to ensure that this does not occur.

ADDITIONAL U.S. STATE PRIVACY DISCLOSURES

For residents of the States of California, Colorado, Connecticut, Nevada, Utah, and Virginia: These Additional U.S. State Privacy Disclosures (“U.S. Disclosures”) supplement the information contained in our Privacy Notice by providing additional information about our personal data processing practices relating to individual residents of these States. For a detailed description of how we collect, use, disclose, and otherwise process personal data in connection with our services, please see the main body of this Privacy Notice. Unless otherwise expressly stated, all terms defined in our Privacy Notice retain the same meaning in these U.S. Disclosures.

For the purposes of these U.S. Disclosures, personal information does not include publicly available information or deidentified, aggregated or anonymized information that is maintained in a form that is not capable of being associated with or linked to you. Additionally, the Additional Disclosures set out in this Section do not describe our practices when we process Customer Data as a service provider on behalf of our Customers in accordance with our contractual agreements with our Customers.

California-specific disclosures are at https://audienceacuity.com/california/

YOUR PRIVACY CHOICES

Depending on your state of residency, you may be able to exercise the following rights in relation to the personal information about you that we have collected (subject to certain limitations at law):

• The Right to Know. The right to confirm whether we are processing personal data about you and, under California law only, to obtain certain personalized details about the personal data we have collected about you in the last 12 months, including:
  • The categories of personal data collected;  the categories of sources of the personal data; the categories of personal data disclosed, shared, or sold, to third parties (if any), and the categories of recipients to whom the personal data were disclosed.
• The Right to Access and Portability. The right to obtain access to the personal data we have collected about you and, where required by law, the right to obtain a copy of the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
• The Right to Request Deletion. You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
• The Right to Correction. You have the right to request that any inaccuracies in your personal information be corrected, taking into account the nature of the personal information and the purposes of the processing of your personal information.
• The Right to Control over Sensitive Information. You have the right to exercise control over our collection and processing of certain sensitive information.
• Right to Control over Automated Decision-Making/Profiling. The right to direct us not to use automated decision-making or profiling for certain purposes.
• The Right to Opt-Out of Sales or Sharing for Targeted Advertising. You have the right to direct us not to “sell” personal information we have collected about you to third parties for monetary or other valuable consideration, or “share” your personal information with third parties for cross-context behavioral advertising purposes.
• Right to Appeal. In the event that we decline to take action on a request exercising one of your rights set forth above, you have the right to appeal our decision.
  • Colorado Residents: If your appeal is denied, you may contact the Colorado Attorney General to address your concerns here.
  • Connecticut Residents: If your appeal is denied, you may contact the Connecticut Attorney General to submit a complaint here.
  • Virginia Residents: If your appeal is denied, you may contact the Virginia Attorney General to submit a complaint here.

How to Exercise Your Privacy Rights

To submit a request to exercise one of the privacy rights identified above with regards to your personal information collected or otherwise processed, please submit a request by:

• Filling out our Consumer Rights Request Form at https://audienceacuity.com/privacy/ or by calling our toll-free number at 1-(800) 730-3451.

We may need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account, if you have one. We will only use personal information provided in connection with a Consumer Rights Request to review and comply with the request.

In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your information in our systems. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request.

Exercise Your Right to Opt-Out of Personal Information Sales or Sharing for Targeted Advertising

You do not need to create an account with us to exercise your Right to Opt-Out. However, we may ask you to provide additional personal information so that we can properly identify you to track compliance with your opt-out request. We will only use personal information provided in an opt-out request to review and comply with the request. If you choose not to provide this information, we may only be able to process your request to the extent we are able to identify you in our data systems.  To exercise the Right to Opt-Out, please fill out the applicable Consumer Rights Form at https://audienceacuity.com/privacy/

Consumer Request Statistics Pursuant to California Delete Act

 The following data reflects the consumer rights requests that we have processed in the 2023 calendar year (January 2023 – December 2023):

1. The number of requests to know (disclosures) that the business received, complied with in whole or in part, and denied.

21 total Disclosure requests.   7 of those requests were not fulfilled due to incomplete, inaccurate, or data not located.

• The number of requests to delete that the business received, complied with in whole or in part, and denied.

17 requests. 0 were declined due to incomplete, inaccurate, or data not located.

• The number of requests to opt-out that the business received, complied with in whole or in part, and denied.

763 requests. 0 were declined due to incomplete, inaccurate, or data not located.

•  The median or mean number of days within which the business substantively responded to requests to know, requests to delete, and requests to opt-out.

Request to know (disclosure) were substantively responded to on an average of 5 days.

Deletions requests were substantively responded to on an average of 2 days.

Authorized Agents

In certain circumstances, you are permitted to use an authorized agent (as that term is defined by the applicable privacy law) to submit requests on your behalf through the designated methods set forth in these U.S. Disclosures where we can verify the authorized agent’s authority to act on your behalf.

For requests to know, delete, or correct personal information, we require the following for verification purposes: (a) a power of attorney valid under the laws of the state where you reside from you or your authorized agent; or (b) sufficient evidence to show that you have: (i) provided the authorized agent signed permission to act on your behalf, and (ii) verified your own identity directly with us pursuant to the instructions set forth in these U.S. Disclosures, or directly confirmed with us that you provided the authorized agent permission to submit the request on your behalf.

For requests to opt-out of personal information “sales” or “sharing”, we require a signed permission demonstrating your authorized agent has been authorized by you to act on your behalf.

EU-U.S. DATA PRIVACY FRAMEWORK PROGRAM (INDIVIDUALS IN THE EU)

Audience Acuity Inc. complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF) as set forth by the U.S. Department of Commerce. Audience Acuity has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework program Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) program please visit  https://www.dataprivacyframework.gov/ and to view our certification, please visit https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt00000008hYhAAI&status=Active

With respect to personal data received or transferred pursuant to the Data Privacy Framework (DPF) program, Audience Acuity Inc. is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.

Complaint and Dispute Resolution

In compliance with the EU-U.S. DPF, Audience Acuity, Inc. commits to resolve DPF Principles-related complaints about our collection and use of your personal information.  EU individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF should first contact Audience Acuity Inc. by email at privacy@audienceacuity.com 

or via post at:

Audience Acuity Inc.

10845 Griffith Peak Drive, Suite 200

Las Vegas, NV 89135

Audience Acuity has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers  for more information and to file a complaint. This service is provided free of charge to you.

If your  DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  See  https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2

Access

Pursuant to the Data Privacy Framework (DPF) program, EU individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Data Privacy Framework (DPF) program, should direct their query to privacy@audienceacuity.com or click https://audienceacuity.com/privacy/  If requested to remove data, we will respond within 10 days.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@audienceacuity.com or use https://audienceacuity.com/privacy/

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Accountability for Onward Transfer

Audience Acuity’s accountability for personal data that it receives in the United States under the Data Privacy Framework (DPF) program and subsequently transfers to a third party is described in the Data Privacy Framework (DPF) program Principles. In particular, Audience Acuity Inc. remains responsible and liable under the Data Privacy Framework (DPF) program Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles unless Audience Acuity Inc. proves that it is not responsible for the event giving rise to the damage.

QUESTIONS OR CONCERNS

If you have questions, concerns, or complaints about Audience Acuity’s privacy efforts or data products, please contact us at:

Audience Acuity
10845 Griffith Peak Dr. Suite 200, Las Vegas, NV 89135

Or, you may email us at privacy@audienceacuity.com